Terms of Sale - Please Read

1. How and when will my order ship?
Your order will SHIP via USPS 1st class or Priority in 2-3 business days. (Please note: it does not say 'arrive' in 2-3 days.)

Please be aware that all kits are lovingly packaged by hand according to your order, so be patient with us. We do our best!
Allow a maximum of two weeks for delivery of domestic orders, four for international. Most orders arrive much sooner.
If you suspect your order has been lost or not processed click here.

Wholesale: Shipments are shipped USPS Priority, insurance upon request.
Please allow a maximum of 4 weeks for delivery of wholesale orders.

2. Shipping address correct?
Orders are shipped to the address you give us. Sublime Stitching is not responsible for delays caused by the USPS, or replacement of lost of orders submitted with incorrect or incomplete delivery information.

3. Shipping to your place of work?
If shipping to your place of work, be sure to include 'c/o Your Workplace' with your address!

4. Email address correct?
Please, please, PLEASE provide us with your current email address, and not a spam or junk account. Sublime Stitching does not share or sell your personal information. Your order may be delayed if we have any questions and cannot get in touch with you. Orders with incomplete information are held until we receive an email reply with full order information.

5. Keep your email receipt and order number!
Please keep all records (email receipt and order #) until your order arrives. If you do not receive an email confirmation of your order, your order may not have been processed. PayPal orders will only receive the PayPal notification.

6. Can I add something to an existing order?
Of course you can, all you want! But, you must order additional items ONLINE (not by telling us in an email). When placing your second order, include the confirmation number of your first order in the text box at checkout and we will combine them into one shipment -if the first order hasn't already shipped. Additional shipping charges will apply.

7. Can I just email what I want and have you charge my card?
Sorry, no. Orders are NOT accepted via email. Do NOT submit your credit card information via email. Sublime Stitching is not responsible for sensitive information submitted via email and viewed by third parties. Please make additional purchases using the online shopping cart.

8. Could you please rush my order? I need it for a project / gift.
My one-man warehouse ships orders first come, first serve (as fast as he can). Shipments are processed in the order in which they are received. We do our very best to get shipments out as quickly as possible, but cannot rush or overnight orders at this time. If I could make it instantly appear in front of you, I would!

9. IMPORTANT: What if I never got my order?

PLEASE CONFIRM that you provided the correct shipping address. (This will be the first question we ask you.) If you do not provide this information when inquiring about an order, we will have to ask it anyway!

If you feel your order has been lost or not processed, we will need the following information:

- Your Order Confirmation (if you did not receive one, check your spam/bulk folder or, your order may not have gone through)

-OR-

- Order Number
- Payment method: Credit Card or PayPal?
- Email address (as submitted with your order)
- Your name or name on the credit card used

Order gone awry? Email: orders@sublimestitching.com

Sublime Stitching will reship orders returned to us via USPS one time only, at no additional cost, after confirmation of a correct shipping address. If the package is returned a second time, it will only be shipped again upon receipt of an alternate shipping address and payment of additional shipping charges.

10. Returns / Exchanges - ALL SALES ARE FINAL

Returns are accepted only in exchange for similar merchandise or credit (less shipping costs) in the same amount for use on www.sublimestitching.com

We do NOT issue cash refunds, automatic chargebacks (or manual charges) to retail customer credit cards. If you must cancel your order before it has shipped, you will be issued a credit voucher in the same amount for use on this website.

Returned checks (via mail order) will incur a $25 fee.

We cannot make alterations to your order once it has been placed. (Partial exchanges, deductions, etc.) Thanks for your understanding.

Once PDF files are downloaded from this website to your own computer, Sublime Stitching cannot take responsibility for how they are stored for future use. Once PDF files are downloaded to your own computer, you are responsible for them. Sublime Stitching will not replace PDF files lost or misplaced by customers after they have been downloaded from your account to your computer.

Opened or used patterns and used supplies may not be returned or exchanged unless defective. 

Defective merchandise must be brought to our attention within 15 days of purchase, and will be replaced once it has been returned to us.

Sound reasonable enough? Thank you for your business!