FAQs after placing your order...
When will my order ship?
3/20 UPDATE REGARDING COVID-19: Orders are shipping as usual from Los Angeles. Sublime Stitching is currently a one-person operation (hi there) so no employees have been let go, or are being asked to come to work. It's taking a little longer than usual to get orders packed and shipped, but they will be processed ASAP and your patience is appreciated!
Orders ship M-F within 1-3 business days from Los Angeles via USPS 1st Class or Priority Mail (depending on weight or size). You'll receive an email shipping confirmation when your order is packed and ready to be picked up by my carrier. Keep an eye on your junk or spam folder in case this shipping notification goes there! During sales or new product releases, there may be a higher volume of orders and shipping may take a few days longer.
Will I get a tracking number?
All orders that ship via USPS First Class Parcel or USPS Priority Mail will include a tracking number with your shipping confirmation. If you ordered only small, flat items like patterns or carbon transfer papers, your order will ship via First Class USPS Letter or Flat Rate, which does not include tracking info from the USPS. You will still receive an email letting you know when your order has shipped. It may appear that your order is "awaiting fulfillment" but in fact, your order is on its way!
My tracking number says "Label Created Not Yet In System" when I check it.
This means that your order is packed and waiting to be picked up by my carrier. The tracking number will be activated once the carrier scans your package. This may take up to 24 hours to be updated in the USPS tracking system (or not at all if you ordered only flat items). In some cases, the USPS tracking system takes 48 hours to update even though your package has been picked up, scanned and is already on its way to you.
Can I add something to this order?
If you would like to order additional items (great!) please do so via my website as a new order. I cannot add items to an existing order on request and charge you for them (this is a good thing, it protects you). Additional items will need to be ordered and paid for via the website. And, please email me if you place a second order right after your first, providing me with the order numbers. When possible, multiple orders will be combined into one shipment and I'll refund the postage difference when applicable. Please understand, this is not always possible, as the first order may have already been packed and shipped the same day it was received.
If you have any questions or concerns about the status of your order, don't hesitate to email me!