FAQ


I'VE NEVER EMBROIDERED BEFORE!
 
PRODUCT INFO
 
ORDERING/ SHIPPING
      RETAILERS / STORES
       
      NEWSLETTER

      LICENSING

      OTHER QUESTIONS

       

      I'VE NEVER EMBROIDERED BEFORE! 

      How do I start?
      Right here! Since 2001, the mission of Sublime Stitching is to offer instructions that make sense, patterns that push the boundaries of embroidery, encouragement for newbies, inspiration for continuing stitchers and basically no excuses to not give embroidery a try.
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      Is embroidery hard to do?
      Nope. It's easy and inexpensive (and relaxing and rewarding and fun). With iron-on transfers, there are no charts to follow or rows to count. You simply follow the lines in stitches.
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      What's the best first project for me or a friend?
      Get an Ultimate Embroidery Kit! It has everything needed to start (and continue) embroidering. All kits are lovingly assembled for you by us. These are the original all-in-one embroidery kits that thousands have learned to stitch with. 
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      What if I just get patterns and no kit?
      Every iron-on pattern includes a basic how-to for getting started in embroidery and one stitch lesson. You can always visit the How-To section or get Jenny's Sublime Stitching Books for more in-depth instructions on embroidery.
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      PRODUCT INFO

      Does the ink from the iron-on patterns wash out?
      No. The ink on the transfer patterns does not wash out. Please be sure to read the instructions before using them! We don’t want you to be disappointed with the results. We know you’re excited to start stitching, but test on scrap fabric first!

      UPDATE: Some stitchers have reported to us success in washing out the transfer lines by using a Tide To-Go stain pen, or by spraying with Zout, letting it sit a while, and then using Oxyclean. (We haven't tested this ourselves, but several customers have reported getting the lines out completely with these methods.)
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      Will the blue ink on the printed textiles wash out?
      Yes. Do not pre-wash them, or the design will disappear! The blue ink on our printed textiles washes out, so be sure to stitch up the design before you launder it.
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      Can I iron the printed textiles before I stitch them?
      Yes, but make sure your steam setting is OFF. It is fine to iron any of the printed textiles with a hot, dry iron before you embroider them. Just be aware that heat may set the blue pattern and make it more resistant to washing out.
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      Are these patterns only for embroidery?
      Nope! These patterns will also transfer to wood, heavy paper, leather, canvas (to be used as a template for painting or wood burning), or glue 'n glittering...whatever you can think of! (We're just partial to embroidery around here.)
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      How do you use the iron-on patterns?
      Complete instructions for transferring the designs come with the patterns. Sublime Stitching transfers are multi-imprinting iron-on patterns that leave an outline on fabric for you to stitch. You can expect approximately 3-8 imprints (or more) from each design depending on how hot your iron is and how long and hard you press with the iron. The patterns are designed to inspire different combinations so you can mix and match to make your own unique compositions!
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      Do you have color guides?
      Yes! There are two versions of color examples in every downloadable, PDF version of the patterns. There is also a color example included in the BIG Sheet transfer packs. The standard sized embroidery transfers do not come with a color example (which is why the PDF is offered in combo for a discount!).
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      Why don't the color guides also come in the standard size iron-on transfer patterns?
      It would be too expensive for us to include two full-color sheets with the smaller iron-on transfers. The price of the patterns would have to be raised, and who wants that? 
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      Do the patterns explain where and what stitches to use on the design?
      Embroidery patterns are outlines that you follow in stitches -the choice is yours for which stitch you prefer to use! If you're a beginner, there are three basic outlining stitches suggested: split stitch, back stitch and stem stitch. How to work these stitches, examples of what they look like, and when you might choose to use them can be found in the How-To section. These same diagrams are also included in every PDF of patterns! To learn even more stitches, how to work them, and the type of effects they achieve check out Embroidered Effects! There are endless possibilities for where and how to stitch your stitches.
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      What is a PDF?

      This is a multi-page file of the patterns that is emailed to you immediately upon purchase that you print out on your computer at home. With a transfer pen or carbon transfer paper, you trace the designs by hand. Complete instructions for transferring the designs by hand come with every PDF.
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      Which pattern format should I get?

      Here is a full explanation of iron-on transfers vs. PDFs.
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      I purchased a PDF file and now I can't find it. Will you resend it to me?
      Computer crash? Put it in the trash? Here's how to get your PDF back:

      1. All PDF files are named SublimeStitching_patternname.pdf so try a search on your computer first. No luck? 

      2. If you kept your original email from us with the link to your PDF re-click on the link for download. It may not have expired yet.
      Still can't turn up with that PDF that you purchased? No worries -we will gladly re-send your PDF to you with proof of purchase. Just contact us!
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      Do you have a pattern of...?

      Looking for something you can't find? If there is something specific you are looking for, simply enter it in the search box! (Try it: enter "stapler" and see what happens!)
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      ORDERING/ SHIPPING

      Our full Terms of Sale can be found here.


      How quickly will I get my order?
      All orders ship T-F within 1-3 business days via USPS 1st Class or Priority Mail (depending on weight or size). We have a reputation for being superfast with shipping and we're proud of it! If there's a delay with your order there's usually a good reason and we'll try to let you know asap. We are a small operation, so your patience is always appreciated. We do our best to shape 'em up and ship 'em out!
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      Do you ship internationally? How long does it take?

      Yes, Sublime Stitching ships worldwide. You should receive your order within two weeks. Sublime Stitching kits and patterns can also be found in numerous shops internationally, so be sure to check the retailer listings.
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      Can I place my order by mail?
      Why, yes you can! Just go to Orders By Mail to find out how.
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      Can you ship to my place of work?
      Sure! Just be sure to put c/o Your Workplace in the field for "Company" when you provide your address at checkout.
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      Can I add something to my existing order?
      We cannot add items to an order that has already been processed and paid. If you would like to order more items you will need to place a separate order via the website. Unfortunately, we can't add more items to an existing order upon request via email after its been placed. Payment for additional items need to made via our website along with any applicable s/h for those items.
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      Can you combine multiple orders into one shipment?

      Unfortunately, we can't combine multiple orders that have been placed separately into one shipment. Why not? Requests to combine orders means filling orders out of line and slows up our shipping process (your order may or may not have already have shipped, we have to stop shipping to look up in our mail log to determine if it has...if it hasn't, it may have already been packed, we'd have to tear it open, re-pack it with the new stuff, waste the packing materials if a larger box or envelope is needed...) and, it doesn't change the shipping charges anyway. We know it sounds like it saves everyone time and money, but in fact it does just the opposite. It's not because we're mean. It's because we want to get everyone's orders out as fast as possible!
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      Will you rush my order?  
      Shipments are processed in the order in which they are received. We ship as fast as humanly possible, but cannot rush or overnight orders upon request. 
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      How are online payments processed?
      Orders placed on this website are managed by PayPal.com (but you are not require to have a PayPal account to shop with us). Paying online with Sublime Stitching is secure and encrypted. Your financial information is not stored by us.
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      My order seems lost or delayed. What's up with that?
      Contact us to inquire about your order, and be sure to include your order confirmation or order #. While you're waiting to hear back from us, read about delayed or lost shipments here.
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      What is your return policy?
      We want you to be thrilled with your order! If for any reason you are not, you can return your order to us for a full refund within 30 days. Read how to make a return on the Terms of Sale page.
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      How can I find out when you're going to have a sale?
      Sales pop up, and you never know when! Keep your eye on the Sale section, follow Jenny on Twitter (she sometimes gives out voucher codes that are good for a day), like the Facebook page (same thing - special deals might pop up) and be sure to get the Newsletter! That's the number one way to find out that a sale is ON!
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      Wah! I just missed the sale! Will you extend the discount to me on the order I placed before / after the sale?
      This is the heartbreak of sales. Please know how much we appreciate (and need) every dollar you paid in full price. Sale prices are valid only during the period they are offered.
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      I entered a voucher code but it didn't work. I checked out anyway and paid full price. Will you refund the difference to me?
      Unfortunately, we cannot do this. To receive a discount to your order total with a voucher code, the code must be applied at the time of purchase. Your cart will indicate before payment is completed if the discount will apply or not and you can re-try the code in case you have misspelled it. You can only receive the discount at the time of purchase, and we cannot issue refunds or credits for any voucher codes not entered at the time of checkout.
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      There was a voucher code offered for an item I purchased, but I didn't know about it. Will you refund the difference to me?
      Unfortunately, we cannot do this. You must enter the voucher code at the time of checkout for any discount to apply.
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      What is your phone number?
      Geez -we just met! Actually, there is no customer service number at this time, but emails concerning orders are diligently answered within 24 hours (M-F). Promise. Just email orders@sublimestitching.com for any questions concerning your order (and be sure to include your order number if you have one). 

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      GIFT CERTIFICATES

      Gift Certificates can be purchased here.

       

      IMPORTANT INFORMATION About Gift Certificates purchased before 3/2/2012
      On March 2, 2012 we launched a new website (yay)! However, any gift certificates purchased before this date can no longer be processed by our shopping cart. Don't panic! Read the next entry.
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      Will you still honor my gift certificate?
      On May 9, 2013 all balances of unredeemed gift gertificates purchased via PayPal were refunded to their purchasers and are now void. We are truly sorry for the inconvenience, and if you like to read the details of what happened, here is a copy of the email sent to all gift certificate purchasers.
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      Will you refund the balance of my gift certificate on the order I just placed?
      No. We cannot apply discounts retroactively or refund amounts to orders that have already been place and processed. Sorry!
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      I'm not sure if I have a gift certificate with you or not. Can you find out for me?
      Unfortunately, we have no way of looking up a gift certificate amount without the original gift certificate number.

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      Do you have a cute gift certificate I can print out and give to the person?
      Sure do! You can download it right here and print it out.
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      RETAILERS / STORES

      Do you have a store?
      Nope. The only place you can buy our entire line of goodies is right here on our website. And, you can find Sublime Stitching products at these fine retailers.
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      Do you have a mail-order catalog?

      There is no mail-order catalog at this time. Maybe one day!
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      Do you offer wholesale?

      Yes! Contact us to open a wholesale account. If you are in the UK or the EU, we are distributed by Hantex UK, but you are welcome to order directly from us as well for any items they do not currently stock.
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      I know the perfect store in my neighborhood for your stuff!

      Tell us! We will totally send them samples for consideration! And you: tell them about us! Stores just wanna carry what people are coming in and looking for. Help us help them help you.
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      NEWSLETTER

       

      How do I subscribe (or unsubscribe) to your newsletter?

      Subscribe to Jenny's newsletter from any page on this website (lower right corner). To unsubscribe, simply click the "unsubscribe" link in the newsletter, or
      unsubscribe here.
 We will never add your email to any mailing list or share your information without your permission.

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      LICENSING

       

      Can I sell what I make with your patterns?
      If you would like to sell what you make with Sublime Stitching patterns you must be approved for licensing. In order to apply and learn about how and why we licenses, please read more about Sublime Stitching Licensing.
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      OTHER QUESTIONS

      Will you help me with my project?
      Unfortunately, we cannot answer individual emails with tips on embroidery projects. Post your question to the Sublime Stitching Facebook page! (Jenny can't resist replying.)
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      How do I get a pattern onto dark fabric?
      Carbon Transfer Paper includes white carbon sheets. Or, use T-Shirt Stabilizer by applying it topside to your fabric and then transferring the pattern onto the stabilizer. (Instructions for doing this come inside each pack.)
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      How do I make my own patterns?
      One of the easiest ways is with Carbon Transfer Paper or a Transfer Pen found in the Tools section.
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      How do I make iron-on patterns like the ones I purchased from you?
      Sublime Stitching iron-on transfers are created with an industrial printing process that can’t be duplicated at home. However, iron-on transfer pens will create a pattern that imprints multiple times just like the patterns! Trace once, and stamp again and again.
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      Do you make custom patterns?
      Unfortunately, we do not have the resources to offer any custom manufacturing or custom designs.
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      Will you embroider something for me?
      We do not offer custom embroidery or finishing services.
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      Can I show you my project?
      Of course! We love to see what you've stitched. How can you show us?
      Tweet a link of your project to @sublimestitch or hashtag #sublimestitching on Instagram!

      You can also post your project to the Sublime Stitching Facebook Page or submit directly to info@sublimestitching.com. Guidelines for photo submissions are right here.

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      Can I suggest a pattern idea or an artist for the Artist Series?

      Absolutely! We love to hear what you'd like to stitch and your favorite artists you'd like to see in embroidery. Tell us who or what you'd like to stitch next!
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      Can I send in my own work for consideration?
      We respectfully ask that you do not send us unsolicited artwork or designs for consideration of becoming Sublime Stitching patterns. If you have an online portfolio you are welcome to send links. But, we can't promise that your work will become Sublime Stitching embroidery patterns. Our list of artists already-in-production is long. But we love to discover undiscovered talents!
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      Do you have patterns for children or boys?
      
Sublime Stitching patterns cover a wide variety of themes that are perfect for small children and boys as well. Jenny's book, Sublime Stitching: Hundreds of Hip Patterns and How-To, offers the largest number of simple designs for children and boys. If you're looking for science lab patterns, robot parts insects and more, those can all be found in Jenny's Sublime Stitching Craft Pad.
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      What is your policy about commenting?
      Comments to the blog are moderated before posting. Comments we feel to be non-relevant, spammy, or blatantly self-promotional won't be published. Also, any comments that contain profanity, annoying and snarky put-downs, or condescending yarns ("meh" "I know more than anybody else here") won't get posted either. Genuine complaints or concerns should be emailed directly to us. We see no reason why comments about embroidery need to be anything but positive, productive, informative, and fun! And, we love to read your comments to the blog, so please don't be shy!
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      Does Jenny teach workshops?
      Yes, Jenny sometimes teaches at Sew L.A. in Los Angeles (Atwater Village) or does special workshops with Machine Project. If you want to learn from Jenny in person, be sure to subscribe to the  Sublime Stitching Newsletter for announcements of her upcoming talks, appearances and workshops. 
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      Can you give me some business advice?

      Unfortunately, Jenny cannot answer individual requests seeking business advice or consulting. However, there are numerous online interviews where she discusses her experiences over the years growing an independent start-up. Here are some good ones:

      Mod Cloth Interview : Best Job Ever : Jenny Hart 

      My Love For You // Twitterview with Jenny Hart
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      Where can I see Jenny's artwork?
      All information related to Jenny's fine art and upcoming exhibitions of can be found at www.JennyHart.net
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      Your question still not answered here? Contact us!

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