Terms of Sale
Orders may only be placed via our website (or with accompanying non-cash payment by mail). We do not accept orders via email and accept no responsibility for credit card information provided to us via email that may be viewed by third parties.
When you place an order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store or website are not refundable.
When you use a credit card to place an order, the billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order.
We cannot resolve or investigate credit card problems with any cardholder's financial institution if a credit card is declined. Only the cardholder has the ability to resolve credit card problems with the issuing bank.
Some banks may show a charge to your account as pending, before payment has cleared, or before the funds have been deducted from your account. Some institutions may show this charge as pending and may debit the charge from your available balance while in pending status even though the payment may not finally clear your account. We have no control whatsoever over this activity by any financial institution to your account. If you have any question about charges shown pending to your account you may contact us to ask if those funds were received by us.
Changes / Cancellations
No cancellations or changes (additions, partial deductions or substitutions) can be made to your order once it has been placed. If you would like to order more goods, please do so by placing an additional order via the website. Unfortunately, we cannot combine shipment of orders placed separately. Why not?
We reserve the right to cancel any order placed on our website at any time, for any reason, without prior notice. A full refund will be issued at the time of order cancellation along with an email notification that the order has been canceled.
International customers are responsible for any customs, taxes or duty charges incurred by their government. Sublime Stitching shipments will be represented on customs forms as "embroidery supplies" or with a more accurate and specific description with the actual invoice price, not including shipping. Sublime Stitching is unable to intervene with another country's customs office to instigate the release of a shipment.
We want you to be thrilled with your order! But if for any reason you’re not, we hope you’ll let us know why, and we will accept the merchandise back within 30 days for a full refund.
You can return unused, unopened items in their original condition and original packaging within 30 days of delivery for a full refund or credit voucher for use on our website (your choice). The refund will be for the purchase price of the returned items, excluding bundled or discounted items. Items that are sold as a discounted bundle must be returned along with all (unused, unopened) items in their original bundle. Full retail price will be applied toward any refund on those items removed from a bundle and not returned. Items purchased as a bundle and returned separately from their bundle will be refunded at their discounted (not full retail) price. Shipping and handling fees will not be refunded.
- Shipping charges are not refundable on returned items. (If we made a mistake with your order, or if the item is defective, we may refund the cost of shipping back the items.)
- We cannot exchange items. (The original item must first be returned to us for a refund, and a separate purchase placed via our website for the alternative item.)
- We cannot issue refunds for PDFs or any downloadable file.
- We cannot issue a refund before we receive the returned items.
How to Initiate a Return
To initiate a return, you must first obtain a Return Number from us. Email email@example.com with “Return Request #(your order number)” in the subject line of your email. Note that “your order number” should match the order number that includes the goods you want to return. We will not initiate the return process for any order that has not yet shipped from us.
If you choose to return an item, we recommend using a shipping method that can be tracked and insured for your protection. We cannot issue refunds on items not returned to or received by us.
Credit for returned items will be applied to the credit card used to make the purchase. Returns will be applied to this same credit card within 5 to 10 days of the returned items being received by Sublime Stitching.
Refunds, Credits and Balances Due
As soon as we receive your returned goods, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email from us. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle. If you chose instead to receive your refund in the form of a credit voucher, the voucher code will be emailed to you when we confirm the return of the goods.
Defective / Damaged Items
If you receive defective or damaged merchandise, please contact us within 15 days for assistance. We accept no responsibility for damage incurred during use of our products.
Delayed / Lost / Returned Shipments
Orders are shipped to the address you provide to us at checkout. We do not take responsibility for delays experienced by the USPS, or for replacement or refund of lost orders submitted to us with incorrect or incomplete delivery information.
Your order may be delayed if an item is out of inventory, or we have a question for you about your order. We reserve the right to delay shipment of any order we have a question about. We will contact you first by the email address provided to us with your order and then by phone, if a phone number was given. We accept no responsibility for delays pending communication about your order.
If your order comes back to us marked "Return to Sender - Attempted Not Known" by the USPS, we will contact you for an alternate or corrected address. We will re-ship returned orders of shipping charges under $10.00, one time, free of new shipping charges. If the order is returned to us a second time, renewed shipping charges will apply.
Price and / or Description Changes
All prices, pictures, and descriptions on this website are subject to change without notice. We do our very best to depict and describe the products accurately. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
Refunds cannot be issued for voucher code discounts that are not applied or redeemed at the time of checkout and payment.
Sale and discounted prices are valid only during the time they are offered or for the time the voucher code is active. Refunds cannot be made for the difference in price on any item purchased at full retail cost before or after a discounted or sale price was offered.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. We reserve the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies, or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has been processed for the purchase when your order is cancelled, we will issue a credit to the payment method used in the amount of the charge. Individual bank policies will determine when this amount is credited to your account.
Terms and Conditions for Sublime Stitching Gift Cards and Gift Certificates
Sublime Stitching Gift Cards or "Gift Certificates" (applied in the form of a discount code at checkout) may be redeemed toward the purchase of eligible products on www.sublimestitching.com. Purchases are deducted from the Sublime Stitching Gift Card balance. Any unused balance will remain with the recipient’s Sublime Stitching Gift Card.
Limitations on Sublime Stitching Gift Cards, Gift Certificates and Discount Codes
• Sublime Stitching Gift Cards and Discount Codes are only valid when used on sublimestitching.com and cannot be redeemed at any retailer who carries Sublime Stitching products.
• Sublime Stitching Gift Cards cannot be used to purchase additional gift cards.
• Sublime Stitching Gift Cards cannot be purchased at a discount, nor can they be redeemed in tandem with a discount code.
• Sublime Stitching Gift Cards cannot be resold, transferred for value, or redeemed for cash.
• Sublime Stitching is not responsible if your gift card is used by a third party without your permission.
• Discount codes must be applied at the time of purchase in order to receive any active, advertised discount.
• Discounts are extended only during the time a discount code is active.
• Discounts are not issued as refunds against a balance paid if a voucher code was not used or applied at the time of purchase.
We reserved the right at any time, and at our sole discretion, to cancel any purchase of a gift card or any order paid with a gift card without previous notice. We reserve the right to bill alternative forms of payment if a fraudulently obtained Sublime Stitching Gift Certificate is redeemed and / or used on our website.
PLEASE NOTE: Gift Cards purchased on or before May 9, 2013 are void and their balances have been fully refunded to their purchasers. For more information about Gift Cards purchased before this date, and for general questions about Sublime Stitching Gift Certificates, please refer to our FAQ page.
You agree to indemnify, defend, and hold harmless Sublime Stitching, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Sublime Stitching’s services.