Terms of Sale

Payment

Orders may only be placed via this website. Sublime Stitching does not accept orders via email and accepts no responsibility for credit card information provided via email that may be viewed by third parties. 

When you place an order with Sublime Stitching, you agree to the price and terms indicated on this website. Price differences related to future or past prices shown on Sublime Stitching, or advertised by any other store or website are not refundable.

When you use a credit card to place an order at sublimestitching.com, the billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, Sublime Stitching reserves the right to cancel your order.

Sublime Stitching cannot resolve or investigate credit card problems with any cardholder's financial institution if a credit card is declined. Only the cardholder has the ability to resolve credit card problems with the issuing bank. 

Some banks may show a charge to your account as pending, before payment has cleared, or before the funds have been deducted from your account. Some institutions may show this charge as pending and may debit the charge from your available balance while in pending status even though the payment may not finally clear your account. Sublime Stitching has no control whatsoever over this activity by any financial institution to your account. If you have any questions about charges shown pending to your account you may contact to ask if those funds were received.

Changes / Cancellations

No cancellations or changes (additions, partial deductions or substitutions) can be made to your order once it has been submitted for fulfillment, which can occur within 2 hours. (See "Returns" below.) If you would like to order additional items, please place a separate order via the website.

Unfortunately, multiple orders placed separately cannot be combined into one shipment.

Sublime Stitching reserves the right to cancel any order placed on this website at any time, for any reason, without prior notice, or reason given. A refund will be issued for the canceled order.

International Shipments

International customers are responsible for any customs, taxes or duty charges incurred by their government. Sublime Stitching shipments will be represented on customs forms as "embroidery supplies" or with a more accurate and specific description with the actual invoice price, not including shipping. Sublime Stitching is unable to intervene with another country's customs office to instigate the release of a shipment. 

Returns / Refunds

Sublime Stitching will accept the return of unused, unopened items in their original condition and original packaging, within 15 days of delivery, for a full refund or credit at sublimestitching.com. Contact orders@sublimestitching.com with your order number to initiate a return. The refund, if given, will be for the purchase price of the returned items, excluding bundled or discounted items. Items that are sold as a discounted bundle must be returned along with all (unused, unopened) items in their original bundle. Full retail price will be applied toward any refund on those items removed from a bundle and not returned. Items purchased as a bundle and returned separately from their bundle will be refunded at their discounted (not full retail) price. Shipping and handling fees cannot be refunded.

Please note:

• Shipping charges are not refundable on returned items. (If there was a mistake with your order, or if the item is defective, we may refund the cost of shipping back the items.)
• We cannot exchange items. (The original item must first be returned to us for a refund, and a separate purchase placed via the website for the alternative item.)
• We cannot issue refunds for PDFs or any downloadable file.
• We cannot issue a refund before we receive the returned items.
  
  

How to Initiate a Return

Email orders@sublimestitching.com with “Return Request #(your order number)” in the subject line of your email. Note that “your order number” should match the order number that includes the goods you want to return. Sublime Stitching will not initiate the return process for any order that has not yet shipped. We cannot accept responsibility if your return shipment is lost by the USPS. We cannot issue refunds on items not returned to or received by us.

Credit for returned items will be applied to the credit card used to make the purchase. Returns will be applied to this same credit card within 5 to 10 days of the returned items being received by Sublime Stitching.

Refunds, Credits and Balances Due

You will be notified via email as soon as your goods are received. Your credit card should be credited within 10 business days of the time that you receive this email from us. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle. If you chose instead to receive your refund in the form of a credit voucher, the voucher code will be emailed to you when we confirm the return of the items.

Defective / Damaged Items

If you receive defective or damaged merchandise, please contact Sublime Stitching within 15 days receiving your order for assistance. Sublime Stitching accepts no responsibility for damage incurred during use of Sublime Stitching products.

Delayed / Lost / Returned Shipments

Orders are shipped to the address you provide at checkout. Sublime Stitching cannot take responsibility for delays caused by the USPS, or for replacement or refund of lost orders submitted to us with incorrect or incomplete delivery information.

Your order may be delayed if an item is out of inventory, or if there is a question about your order. Sublime Stitching reserves the right to delay shipment of any order for any reason. You will be contacted by the email address provided to notify you of any delay. Sublime Stitching accepts no responsibility for delays pending communication about your order.

Packages that are marked "Return to Sender - Attempted Not Known" will be re-shipped at an additional charge.

Price and / or Description Changes

All prices, pictures, and descriptions on this website are subject to change without notice. Sublime Stitching does its very best to depict and describe the products accurately. Sublime Stitching cannot accept responsibility for inadvertent errors. Please contact within 10 days regarding any promotion discrepancies. 

Refunds cannot be issued for voucher code discounts that are not applied or redeemed at the time of checkout and payment. 

Sale and discounted prices are valid only during the time they are offered or for the time the voucher code is active. Refunds cannot be made for the difference in price on any item purchased at full retail cost before or after a discounted or sale price was offered.

Errors on This Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Sublime Stitching reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies, or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has been processed for the purchase when your order is cancelled, you will receive a credit to the payment method used, in the amount of the purchase. Individual bank policies will determine when this amount is credited to your account.

Terms and Conditions for Sublime Stitching Gift Cards and Gift Certificates 

Sublime Stitching Gift Cards or "Gift Certificates" (applied in the form of a discount code at checkout) may be redeemed toward the purchase of eligible products at sublimestitching.com. Purchases are deducted from the Sublime Stitching Gift Card balance. Any unused balance will remain with the recipient’s Sublime Stitching Gift Card.

Limitations on Sublime Stitching Gift Cards, Gift Certificates and Discount Codes

• Sublime Stitching Gift Cards and Discount Codes are only valid when used on sublimestitching.com and cannot be redeemed at any retailer who carries Sublime Stitching products.

• Sublime Stitching Gift Cards cannot be used to purchase additional gift cards.

• Sublime Stitching Gift Cards cannot be purchased at a discount, nor can they be redeemed in tandem with a discount code.

• Sublime Stitching Gift Cards cannot be resold, transferred for value, or redeemed for cash.

• Sublime Stitching is not responsible if your gift card is used by a third party without your permission.

• Discount codes must be applied at the time of purchase in order to receive any active, advertised discount.

• Discounts are extended only during the time a discount code is active.

• Discounts are not issued as refunds against a balance paid if a voucher code was not used or applied at the time of purchase.

Sublime Stitching reserves the right at any time, and at its sole discretion, to cancel any purchase of a gift card or any order paid with a gift card without previous notice. We reserve the right to bill alternative forms of payment if a fraudulently obtained Sublime Stitching Gift Certificate is redeemed and / or used on our website.

PLEASE NOTE: Gift Cards purchased on or before May 9, 2013 are void and their balances have been fully refunded to their purchasers. For more information about Gift Cards purchased before this date, and for general questions about Sublime Stitching Gift Certificates, please refer to our FAQ page.

Indemnification

You agree to indemnify, defend, and hold harmless Sublime Stitching, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Sublime Stitching’s services.