Terms of Sale

No changes to your order can be made once payment is submitted. 

Fulfillment is automated via warehouse, and your order will be submitted for fulfillment once you complete payment. Please make sure your shipping address is correct and your order is as you want it before completing payment. Thank you! 

Please scroll down for terms regarding online and in-person events.

Changes / Cancellations

No cancellations or changes (delayed shipments, address changes, additions, exchanges, partial deductions, or substitutions) can be made to your order once it has been paid and submitted for fulfillment. If you wish to order additional items, please place a separate order via the website. Multiple orders placed separately cannot be combined into one shipment.

Sublime Stitching reserves the right to cancel any order placed on this website at any time, for any reason, without prior notice. A refund will be issued for the canceled order.

Payment

Orders may only be placed via this website. Sublime Stitching does not accept orders via email and is not responsible for credit card information provided via email that may be viewed by third parties.

When placing an order with Sublime Stitching, you agree to the price and terms indicated on this website. Price differences related to future or past prices shown on Sublime Stitching, or advertised by any other store or website are not refundable.

When using a credit card to place an order at sublimestitching.com, the billing address provided must match the billing address on file with the financial institution that issued the credit card. If a credit card authorization fails, Sublime Stitching reserves the right to cancel your order.

Sublime Stitching cannot resolve or investigate credit card problems with any cardholder's financial institution if a credit card is declined. Only the cardholder can resolve credit card issues with the issuing bank.

Some banks may show a charge to your account as pending before payment has cleared or before funds have been deducted from your account. Some institutions may debit the charge from your available balance while in pending status, even though the payment may not clear. Sublime Stitching has no control over this activity by any financial institution. If you have questions about pending charges, you may contact the bank to inquire about the funds.

International Shipments

International customers are responsible for any customs, taxes, or duty charges incurred by their government. Sublime Stitching shipments will be represented on customs forms as "embroidery supplies" or with a more accurate description, with the actual invoice price, excluding shipping. Sublime Stitching cannot intervene with another country's customs office to expedite the release of a shipment.

Returns / Refunds

Sublime Stitching will accept the return of unused, unopened items in their original condition and packaging, within 15 days of delivery, for a full refund or credit at sublimestitching.com. Contact orders@sublimestitching.com with your order number to initiate a return. Refunds, if given, will be for the purchase price of the returned items, excluding bundled or discounted items. Items sold as discounted bundles must be returned with all (unused, unopened) items in their original bundle. Full retail price will be applied toward any refund on items removed from a bundle and not returned. Items purchased as a bundle and returned separately will be refunded at their discounted price. Shipping and handling fees are non-refundable.

Please Note:

• Shipping charges are not refundable on returned items. (If there was a mistake with your order or if the item is defective, the cost of shipping back the items may be refunded.)
• Exchanges are not permitted. (The original item must first be returned for a refund, and a separate purchase placed via the website for the alternative item.)
• Refunds cannot be issued for PDFs or any downloadable files.
• Refunds cannot be issued before the returned items are received.

How to Initiate a Return

Email orders@sublimestitching.com with “Return Request #(your order number)” in the subject line. Note that “your order number” should match the order number that includes the goods to be returned. Sublime Stitching will not initiate the return process for any order that has not yet shipped. Responsibility for lost return shipments lies with the customer. Refunds will not be issued on items not returned or received.

Credit for returned items will be applied to the credit card used for the purchase. Returns will be credited to the same credit card within 5 to 10 days of receipt by Sublime Stitching.

Refunds, Credits, and Balances Due

You will be notified via email when your goods are received. Your credit card should be credited within 10 business days of this notification. The return credit should appear on your statement within one or two billing periods, depending on your financial institution's billing cycle. If you choose to receive a refund as a credit voucher, the voucher code will be emailed upon confirmation of the return.

Defective / Damaged Items

If you receive defective or damaged merchandise, contact Sublime Stitching within 15 days of receiving your order for assistance. Sublime Stitching is not responsible for damage incurred during the use of its products.

Delayed / Lost / Returned Shipments

Orders are shipped to the address provided at checkout. Sublime Stitching is not responsible for delays caused by USPS or for replacement or refund of lost orders submitted with incorrect or incomplete delivery information.

Your order may be delayed if an item is out of inventory or if there is a question about your order. Sublime Stitching reserves the right to delay shipment for any reason and will contact you via the provided email address to notify you of any delay. Responsibility for delays pending communication about your order lies with the customer.

Packages marked "Return to Sender - Attempted Not Known" will be re-shipped at an additional charge.

Price and / or Description Changes

All prices, pictures, and descriptions on this website are subject to change without notice. Sublime Stitching strives to depict and describe products accurately but cannot accept responsibility for inadvertent errors. Contact within 10 days regarding any promotion discrepancies.

Refunds cannot be issued for voucher code discounts that are not applied or redeemed at checkout.

Sale and discounted prices are valid only during the time they are offered or while the voucher code is active. Refunds cannot be made for the difference in price on items purchased at full retail cost before or after a discounted or sale price was offered.

Errors on This Site

Prices and availability of products are subject to change without notice. Errors will be corrected as discovered. Sublime Stitching reserves the right to revoke any stated offer, cancel orders, and correct any errors, inaccuracies, or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and payment processed.

If your payment has been processed for a purchase when the order is canceled, you will receive a credit to the payment method used. Individual bank policies will determine when this amount is credited to your account.

Terms and Conditions for Sublime Stitching Gift Cards and Gift Certificates

Sublime Stitching Gift Cards or "Gift Certificates" (applied as a discount code at checkout) may be redeemed toward eligible products at sublimestitching.com. Purchases are deducted from the Sublime Stitching Gift Card balance. Any unused balance remains with the recipient’s Gift Card.

Limitations on Sublime Stitching Gift Cards, Gift Certificates, and Discount Codes

• Sublime Stitching Gift Cards and Discount Codes are valid only on sublimestitching.com and cannot be redeemed at any other retailer.
• Gift Cards cannot be used to purchase additional gift cards.
• Gift Cards cannot be purchased at a discount or redeemed with a discount code.
• Gift Cards cannot be resold, transferred for value, or redeemed for cash.
• Sublime Stitching is not responsible if a gift card is used by a third party without permission.
• Discount codes must be applied at the time of purchase to receive any advertised discount.
• Discounts are valid only while a discount code is active.
• Discounts are not issued as refunds against a balance paid if a voucher code was not used or applied at the time of purchase.

Sublime Stitching reserves the right to cancel any gift card purchase or order paid with a gift card without notice. We reserve the right to bill alternative forms of payment if a fraudulently obtained Gift Certificate is redeemed and/or used on our website.

Indemnification

You agree to indemnify, defend, and hold harmless Sublime Stitching, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of Sublime Stitching’s services.

Cancellation Policy and Terms of Registration for In-Person Workshops and Events

1. Registration Fee:

The full workshop fee must be paid at the time of registration to secure your spot.

2. Cancellation by Participant:

• More than 90 Days Before Event: Cancellations made more than 90 days prior to the workshop date will receive a 50% refund.
• Less than 90 Days Before Event: Cancellations made less than 90 days before the workshop date are non-refundable.

3. Transfer of Registration:

Participants may transfer their registration to another person up to 10 days before the workshop. Transfers are not accepted within 10 days of the workshop. Transferred registrations are not eligible for refunds.

4. Cancellation by Organizer:

The organizer reserves the right to cancel the workshop for reasons including, but not limited to, insufficient enrollment, instructor illness, or emergencies such as natural disasters or pandemics. In such cases, participants will receive a full refund of the event fee. The organizer is not responsible for any additional costs incurred by participants, such as travel or accommodations.

Workshop Etiquette & Conduct

To ensure a positive experience for all, participants are asked to adhere to the following guidelines:

• Punctuality: Arrive on time to avoid disrupting the instructor and fellow participants.
• Fragrance: Avoid wearing strong perfumes or colognes to accommodate those with sensitivities.
• Food and Beverages: Outside food and beverages are not permitted, except for water in a closed container.
• Behavior: Harassment, discrimination, or disruptive behavior will not be tolerated and may result in removal from the workshop without a refund.

Photography and Recording

Personal photography and recording during the event are allowed. However, full-length recordings or live-streaming of the event are prohibited.

Photography and Media Release

By attending this workshop, you consent to being photographed, recorded, and/or videotaped during the event. These images and recordings may be used for promotional purposes, including but not limited to, social media, websites, and other marketing materials by Sublime Stitching. If you do not wish to be photographed or recorded, please inform the event staff upon arrival. Your participation implies acceptance of these terms.

Accessibility

Accessibility features may vary by venue. While efforts are made to choose ADA-compliant locations, some historic or unique venues may have limitations.

For accessibility concerns, participants are encouraged to contact the venue directly for details before registering. Additionally, inquiries may be directed to info@sublimestitching.com. Every effort will be made to accommodate needs, but it cannot be guaranteed that all requests can be met if made after registration.

Liability and Indemnification

Participation in the workshop implies agreement to indemnify and hold harmless the organizer, instructors, and associated personnel from any claims, actions, damages, costs, or expenses, including attorney's fees, arising from participation in the workshop, including any injuries that may occur.

Agreement

By registering for the workshop, participants agree to the terms outlined in this cancellation policy and the liability indemnification clause.

SMS Terms and Conditions

By subscribing to our SMS notifications, you agree to the following terms and conditions:

1. Service Description:

   • By opting into our SMS program, you agree to receive marketing and promotional messages, including product updates, offers, and other relevant information. Message frequency will vary.
   • These messages are sent via an automated system and may include reminders, order updates, and other transactional information.
     
     

2. Opt-In:

   • By providing your phone number, you expressly consent to receive recurring marketing or promotional messages via SMS to the provided mobile number. Consent is not required as a condition of any purchase.
   • By opting in, you agree to these Terms and Conditions.
     
     

3. Opt-Out:

   • You may opt-out of SMS communications at any time by replying "STOP" to any message you receive. After opting out, you will receive a confirmation message, and no further SMS messages will be sent.
   • You can also contact us at info@sublimestitching.com if you experience issues with opting out.
     
     

4. Message and Data Rates:

   • Message and data rates may apply depending on your carrier and your plan.
   • You are responsible for any costs incurred by receiving our SMS messages.
     
     

5. Supported Carriers:

   • SMS marketing services are supported by various U.S. and international carriers. However, we cannot guarantee message delivery, as the availability of SMS services depends on the mobile carrier.
     
     

6. Privacy:

   • We respect your privacy and are committed to protecting your personal data. Your phone number and personal information will not be sold or shared with third parties except for service providers who assist us in delivering SMS messages.
   • Please review our Privacy Policy for more details on how we collect, use, and protect your information.
     
     

7. Liability:

   • We are not liable for any delays or failures in the receipt of SMS messages due to any issues outside of our control, including but not limited to carrier outages or delays.
   • SMS services are provided "as-is" and "as available" without warranties of any kind.
     
     

8. Changes to Terms and Conditions:

   • We may modify or update these terms at any time. Any changes will be posted on this page, and your continued use of our SMS services constitutes your acceptance of such changes.
     
     

9. Contact Information:

   • For questions or assistance related to SMS services, please contact us at info@sublimestitching.com
     
     

Privacy and Terms of Sale for Digital Events

By purchasing access to a Sublime Stitching® online event, you agree to the following terms:

No Refunds: All sales for digital registrations are final. No refunds will be provided for digital content unless the event is canceled by us.

Participant Removal: We reserve the right to remove any participant from the Zoom / online event at our discretion, without a refund, for any inappropriate behavior, violation of event rules, or at our sole judgment.

Technical Issues: We are not responsible for technical issues on the participant’s end (e.g., internet connection, device problems, unfamiliarity with platform). No refunds will be provided for technical difficulties experienced by the participant. We are unable to assist participants with technical issues during online events.

Recording and Privacy: Online events may be recorded by us for future use. By attending, you consent to being recorded. All personal information collected will be handled in accordance with our privacy policy and will not be shared with third parties without your consent.

No Unauthorized Recording: Attendees are prohibited from recording or taking screenshots of the event without prior consent from the host. Registrants will be provided with materials that include resources following the talk.

Event Rules for Zoom and Online Events

Respectful Behavior: All participants must conduct themselves in a respectful manner toward the host, speakers, and fellow attendees. Harassment, offensive language, or disruptive behavior will result in immediate removal without a refund.

Confidentiality: Any content shared during the event, including recordings or materials provided, is for personal use only. Reproduction, distribution, or sharing of event content without explicit permission is prohibited.

Attendance: You must log in using the credentials provided to you upon registration to access the event. Alternate credentials will not be provided to individual participants. Sharing your access link and passcode with other is strictly prohibited.

Audio/Video Settings: If event includes audience participation, please mute your microphone unless invited to speak and ensure your video (if required) is appropriate for a public setting. Background noise or distracting visuals may result in being temporarily muted or removed.

Event Time: Ensure you join the event on time. Late access may be limited or denied to avoid disruptions, depending on the nature of the event.

Technical Preparations: Test your Zoom connection, microphone, and camera (if applicable) before the event. We will not be able to provide technical support for individual issues during the event.

Recording Consent: This event may be recorded for future use. By joining, you consent to being part of the recording unless otherwise notified.

No Unauthorized Recording: Attendees are prohibited from recording or taking screenshots of the event without prior consent from the host.

By completing with your purchase, you confirm that you have read, understood, and agree to these terms.